A major bank
We created a series of simple English guides to cater for all Australians by focusing on the needs of culturally and linguistically diverse communities, the intellectually disabled community and the English as a second language community. We performed co-design sessions, heuristics, global best practice review and user testing to ensure the guides are understandable by the largest possible audience.
Our design activities helped our client understand best practice workflow and process for users who are reporting a cyber-crime, including legal requirements for reporting as well as making sure content is in plain English.
Our work included discovery and shortlisting of appropriate online technology to support Deaf people who were losing their CapTel service. We carried out edge user testing, heuristic analysis and expert interviews to find suitable replacement technology and support for this telecommunication company.
We provided guidance on the creation of a new suite of brand images, icons and videos for a disability focused government group. This included exploring themes of identity and belonging through participatory design workshops, user focus grouping and heuristic analysis to provide guidance on how this edge community wants to be represented.
An in-depth review of internal procedures, attitudes and capability to discover the ability to implement WCAG 2.1 across the office. We reviewed current practices, interviewed key staff members and scanned best practice to determine barriers to ensuring WCAG 2.1 would be implemented in all content.