Customer experience is key in today’s business landscape, acting as a unique point of differentiation in an incredibly saturated market of products and services available. Learn more in this post about how to create a more inclusive customer experience.
Author: CfID (page 3)
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In our highly technological world, what do inclusively designed privacy and security mechanisms look like? Or more importantly, what don’t they look like…
Ep 6: How to Be an Ally with Melinda Briana Epler
A conversation about what allyship means and practical steps we can all take to become a better ally.
7 Retail Businesses in Australia Tackling Diversity & Inclusion … and It’s Working
In this read, we highlight 7 retailers in Australia all with a different focus who are taking steps to make our workplaces, products and services more equitable.
Case study: Large Australian Telecommunications Company
Working agile to meet WCAG 2.1 Level AA compliance for a complex application.
Design: where the D stands for diversity
CfID designer Eloise Cleary takes us on a personal journey of learning and teaching about designing inclusively with edge users
Ep 5: The Dignity Project with Angel Dixon and Kelsey Chapman
What does dignity mean? Our guests this week lead a The Dignity Project and talk about their work to uncover the meaning of dignity for people with disabilities or impairments
Usability testing: What is it and why do it?
In the world of user experience, the phrase ‘usability testing’ is thrown around. But, what does it mean? How does it differ from user testing, and what value can it add to your designs?
Beyond “How are you?” – Fostering inclusive wellbeing practices to start conversations
CfID’s Michelle discusses how to foster inclusive, real conversations and support in the lead up to R U OK? Day.
Designing inclusive security and privacy
As technology and innovation progresses at accelerated rates, privacy and security have become increasingly important. Data and information management and protection, along with its ethical and political dimensions, have become a key focus for industry.