Inclusive Design Lab
Lab, research, prototypes
Test assumptions early. Bring diverse users into the process. Reduce risk and rework.
What we do
Practical, human-centred work that improves access and experience — from strategy to delivery.
Training
Build capability
Train teams to design, write, and deliver services that include more people by default.
Technology
Accessible digital delivery
Accessibility and inclusion across platforms — without sacrificing brand and performance.
Customer Experience
Service and CX design
Map pain points, find “mismatch” moments, and redesign journeys so they actually work.
People & Culture
Inclusion in systems
Help organisations build inclusive habits — not just inclusive statements.
Leadership & Change
Change that sticks
Align leaders, teams and governance around inclusive outcomes and clear measures.
Featured resources
Evidence and tools you can use — whether you’re starting or scaling inclusive practice.
Report
The Inclusion Compass
Research on the state of inclusion in Australia, with challenges and practical solutions.
Report
Benefits of Designing for Everyone
A clear case for inclusive design — connecting access, experience, and business value.
Featured news
Recent conversations, articles and updates from our work.
EP 24: Does it matter to Say My Name, correctly?
Why pronouncing names matters — and what happens when names are ignored or mispronounced.
EP 23: Don’t wrestle with pigs! A conversation with Tyson Yunkaporta.
An Indigenous lens on western society, truth-telling, and the stories we build systems on.
What do Australians think about inclusion?
A conversation about why inclusion matters — and what creates a truly inclusive Australia.
